> ## Documentation Index > Fetch the complete documentation index at: https://wiki.distribution-os.ch/llms.txt > Use this file to discover all available pages before exploring further. # Frequently asked questions about DOS > Short answers to the questions DOS users ask most: invoice statuses, sent invoices, provisional figures, cinema reports, Bookings and payments. These are the questions DOS users at the distributor firms ask most often, each with a short answer and a link to the page that explains the task step by step. ## Invoices > [accordion] Why does an invoice show Sent when its status is Invoiced? > > **Sent** is shown, not stored. Once an invoice has been emailed its status stays **Invoiced**, and the card, the list and the Booking's invoices show **Sent**. In the Invoices status filter, **Invoiced** then means "issued but not emailed yet". See [Invoice statuses](https://wiki.distribution-os.ch/invoices/invoice-statuses.md). > [accordion] Why is an invoice waiting in Review? > > An invoice stays in **Review** when its check card had a tick such as special projection or check again. No PDF is made until someone sets it to **To invoice**. See [Invoice statuses](https://wiki.distribution-os.ch/invoices/invoice-statuses.md). > [accordion] Can I cancel an invoice, and does it still count in the totals? > > Yes. Set its status to **Cancelled** from the table or the invoice details. A cancelled invoice is left out of Film Finance, producer reports and cashflow. If the invoice is also in your accounting system, cancel it there yourself. A cancelled invoice can then be archived from its card, which removes it from lists and totals without deleting it. > [accordion] The same report came in twice. How do I remove the duplicate invoice? > > In **Invoice approval**, choose **Ignore** on the duplicate. It is archived, not deleted: it leaves To check, the Invoices list, its Booking and every total, and you can restore it. Only an invoice that was never issued, exported, sent or paid can be ignored. > [accordion] Can I change an invoice that was already sent? > > Yes, but DOS asks first. Click **Edit invoice** and choose: **Keep working on this invoice** (admins only, with a reason) puts it back to Review with the same number, or **Cancel it and work on a copy** marks it Outdated and opens a copy with a new number. Either way, send the corrected invoice again. See [Change an approved invoice](https://wiki.distribution-os.ch/invoices/amend-an-approved-invoice.md). > [accordion] Will DOS change a reviewed invoice by itself? > > No. Once reviewed, an invoice changes only when a person edits it, not when its Booking or an import changes. When DOS calculates a different cinema week, it only proposes it, and a person approves it from the invoice details. > [accordion] Can I move an invoice to another Booking of the same film? > > Yes. The **Booking** field on the invoice card's **Details** tab lists every Booking of that film at any cinema, with a search for cinema, place, Booking number and date. For an invoice still waiting for approval, the report's days move with it and must fall in the new Booking's week. > [accordion] Why can't I send an invoice whose figures differ from the provisional ones? > > Your firm sets a percentage in **Settings**. When the definitive box office or admissions differ from the provisional ones by more than that, the invoice is held until someone accepts the difference. **Delta review** lists only those invoices, and the **Send emails** dialog lets you accept the difference and send in one step. See [Generate PDFs and send emails](https://wiki.distribution-os.ch/invoices/batch-pdfs-and-emails.md). > [accordion] An invoice email bounced. How do I record that? > > Mark the invoice **Send failed** with a reason (bounce, wrong address, not received, other) and an optional note. The invoice's sent date, status, number and payment reference stay as they were. ## Results and reports > [accordion] What is the difference between provisional and definitive figures? > > Provisional figures come every day from MaccsBox and are unofficial. Definitive figures come from the cinema's own report, after you check it. Invoices are made from definitive figures only. See [Import MaccsBox results](https://wiki.distribution-os.ch/results/maccsbox-import.md) and [Check a cinema report](https://wiki.distribution-os.ch/results/check-a-cinema-report.md). > [accordion] Why are some daily reports treated as provisional? > > Daily takings forms (Umsatzanmeldung), whole-cinema sheets and any report covering a single day count as provisional. The exception is a one-day settlement for a special screening or event that states what the cinema owes: that one is definitive. > [accordion] Why does Performance call a week provisional? > > A Booking counts as definitive only once it has official results and every current invoice for it has been issued (sent, exported to accounting, paid or historical). Everything else stays provisional, and the page shows how many cinema-weeks are definitive. See [Read Performance](https://wiki.distribution-os.ch/results/performance.md). > [accordion] Can I see the whole run of one film? > > Yes. In **Performance**, pick one film and choose **Lifetime**. It covers the film's run from its first day anywhere, previews included, to its last booked day or today. The link keeps the film and the choice, so you can share it. > [accordion] One PDF holds several cinema reports. Where do I check them all? > > **To check** has a tab for PDFs with several reports: one row per PDF that opens into its reports, pages and status. On the check screen, a strip across the top lists every report in the PDF so you can move between them. > [accordion] A cinema sent a corrected report. How do I compare it with the invoiced one? > > Open **To check**, then **Newer report PDFs**. The current and the newer PDF open side by side in the same viewer as the invoice card. > [accordion] Can DOS read a long settlement PDF while I keep working? > > Yes. On the email in the **Inbox**, use **Auto extract**. DOS reads it in the background, report by report, shows progress in the bottom right, and tells you how many reports are waiting in To check. See [Inbox and AI Check](https://wiki.distribution-os.ch/daily/inbox-and-ai-check.md). ## Bookings and everything else > [accordion] How do I turn a one-day special projection into a weekly Booking? > > On the Booking's details, use **Convert to weekly** below the Notes. Pick the terms in the confirmation. The Booking then covers the cinema week of its first day and keeps its days; invoices already made for it stay as they are. See [Create a Booking](https://wiki.distribution-os.ch/bookings/create-a-booking.md). > [accordion] Why are the regions called D-CH, F-CH and I-CH? > > DOS shows D-CH, F-CH and I-CH everywhere you read a region: filters, columns, charts, PDFs, exports and emails. Imports and saved links still accept the older names. > [accordion] Can my mailbox show whether a report email is in review or confirmed? > > Yes, if your admin turns it on per mailbox in **Settings**. DOS then adds an Outlook category or Gmail label, **DOS In review** or **DOS Confirmed**, and keeps your own labels. > [accordion] How do I record payments from a bank file? > > In **Invoices**, open **To collect** and import the bank file. A payment whose text names an invoice number proposes that invoice first, ready to confirm. See [Record payments](https://wiki.distribution-os.ch/invoices/payments.md). This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.