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These are the questions DOS users at the distributor firms ask most often, each with a short answer and a link to the page that explains the task step by step.

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Invoices

Sent is shown, not stored. Once an invoice has been emailed its status stays Invoiced, and the card, the list and the Booking’s invoices show Sent. In the Invoices status filter, Invoiced then means “issued but not emailed yet”. See Invoice statuses.
An invoice stays in Review when its check card had a tick such as special projection or check again. No PDF is made until someone sets it to To invoice. See Invoice statuses.
Yes. Set its status to Cancelled from the table or the invoice details. A cancelled invoice is left out of Film Finance, producer reports and cashflow. If the invoice is also in your accounting system, cancel it there yourself. A cancelled invoice can then be archived from its card, which removes it from lists and totals without deleting it.
In Invoice approval, choose Ignore on the duplicate. It is archived, not deleted: it leaves To check, the Invoices list, its Booking and every total, and you can restore it. Only an invoice that was never issued, exported, sent or paid can be ignored.
Yes, but DOS asks first. Click Edit invoice and choose: Keep working on this invoice (admins only, with a reason) puts it back to Review with the same number, or Cancel it and work on a copy marks it Outdated and opens a copy with a new number. Either way, send the corrected invoice again. See Change an approved invoice.
No. Once reviewed, an invoice changes only when a person edits it, not when its Booking or an import changes. When DOS calculates a different cinema week, it only proposes it, and a person approves it from the invoice details.
Yes. The Booking field on the invoice card’s Details tab lists every Booking of that film at any cinema, with a search for cinema, place, Booking number and date. For an invoice still waiting for approval, the report’s days move with it and must fall in the new Booking’s week.
Your firm sets a percentage in Settings. When the definitive box office or admissions differ from the provisional ones by more than that, the invoice is held until someone accepts the difference. Delta review lists only those invoices, and the Send emails dialog lets you accept the difference and send in one step. See Generate PDFs and send emails.
Mark the invoice Send failed with a reason (bounce, wrong address, not received, other) and an optional note. The invoice’s sent date, status, number and payment reference stay as they were.

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Results and reports

Provisional figures come every day from MaccsBox and are unofficial. Definitive figures come from the cinema’s own report, after you check it. Invoices are made from definitive figures only. See Import MaccsBox results and Check a cinema report.
Daily takings forms (Umsatzanmeldung), whole-cinema sheets and any report covering a single day count as provisional. The exception is a one-day settlement for a special screening or event that states what the cinema owes: that one is definitive.
A Booking counts as definitive only once it has official results and every current invoice for it has been issued (sent, exported to accounting, paid or historical). Everything else stays provisional, and the page shows how many cinema-weeks are definitive. See Read Performance.
Yes. In Performance, pick one film and choose Lifetime. It covers the film’s run from its first day anywhere, previews included, to its last booked day or today. The link keeps the film and the choice, so you can share it.
To check has a tab for PDFs with several reports: one row per PDF that opens into its reports, pages and status. On the check screen, a strip across the top lists every report in the PDF so you can move between them.
Open To check, then Newer report PDFs. The current and the newer PDF open side by side in the same viewer as the invoice card.
Yes. On the email in the Inbox, use Auto extract. DOS reads it in the background, report by report, shows progress in the bottom right, and tells you how many reports are waiting in To check. See Inbox and AI Check.

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Bookings and everything else

On the Booking’s details, use Convert to weekly below the Notes. Pick the terms in the confirmation. The Booking then covers the cinema week of its first day and keeps its days; invoices already made for it stay as they are. See Create a Booking.
DOS shows D-CH, F-CH and I-CH everywhere you read a region: filters, columns, charts, PDFs, exports and emails. Imports and saved links still accept the older names.
Yes, if your admin turns it on per mailbox in Settings. DOS then adds an Outlook category or Gmail label, DOS In review or DOS Confirmed, and keeps your own labels.
In Invoices, open To collect and import the bank file. A payment whose text names an invoice number proposes that invoice first, ready to confirm. See Record payments.